Carey Hepler, head of innovation at a major health insurance provider highlights that innovation isn’t always easy. This is a funny account of the battles involved with trying to push forward a ‘web cam technology’ in his company.
I think I said, “Whaa?” as I was trying to make sense of what he’d just said. The Help Desk guy says, “Oh, no. We’re not allowing the cameras to be used off the network (outside of us) because that would be too risky.” You must be kidding me. We created a webcam system so we could look at each other when we chat on the phone? That’s like creating a phone system that only works to call the other employees in the company. It has some functionality, but it’s 1% of what it could be.
