The simplest of things can create a positive work environment that will have minimal cost and BIG gain!  For example, “catching people doing things right”, as Ken Blanchard referenced in his book, “One Minute Manager”, goes a long way to let employees know you appreciate their contributions to the business.   “Management by Walking Around” is an old concept with current state impact.  By simply saying, “Great work on that ____ project (or problem).  I like how you took care of the customer by ______”  (and making sure you are as specific as possible about what they did), you are telling your employees you notice what they are doing.  Employees are still motivated by ”thank you — job well done”!  Just apply the ”KISS” principle and you’ll be amazed at how they will respond!!

Yes, pizza parties and certificates are nice, but it’s that personal touch that goes the farthest to show your appreciation.  A good paycheck is obviously important but that can often be negated by a boss with a bad attitude .  I once worked in a toxic environment where my boss did not respect me as a strategic thinker and it was extremely de-motivating.   My pay was good but I dreaded the time in the office because she did not value my ideas and contributions — ones that were intended to improve the work environment and support the business strategy the way the job had been described to me when I was hired.      

Consider what you can do to say “thank you” in a meaningful, personal way.  What are you doing to appreciate and motivate your employees?  I’d love to have you share your experiences!!

Tuesday, June 30th 2009, 8:30 PM

The Supreme Court took a major step toward reframing employment discrimination law by ruling that the City of New Haven had wrongly denied job advancement to white firefighters who had outperformed black colleagues on promotion exams.

The court’s 5-to-4 decision was the right call: Achievements of individuals who play by fair rules written in good faith ought not be taken away because the outcome fails a rigid diversity test.

In 2003, 118 New Haven firefighters took written and oral tests to try to rise through the ranks. Frank Ricci and some other whites had the top scores. Black candidates did not make the cutoff for appointment to the handful of available slots.