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Customer service matters. Each person that reaches out to your business, via phone, email or chat is important. If you are a small business owner you may struggle with a balance between work and your home life. Like many business owners, we sometimes need to have someone answering the phone while we can’t. Over the [...]

he encouraging retail sales report for November was a surprise. U.S. retailers have been reporting generally lackluster results for the start of the holiday shopping season. But sales rose 1.3 percent last month, after a 1.1 percent October gain, the Commerce Department said. It was the healthiest advance since August. And it was more than [...]