Archive for 2011

Time the most precious resource

Saturday, May 7th, 2011

The one resource no one can have more of  is time. There is only so much time and you can’t get more of it. You can prioritize to decide how to spend your time. You can become efficient in the use of your time, but when time runs out, anything undone stays undone.

Business people, especially in small and medium sized organizations (SMO), tend to wear many hats. They don’t have a large staff of specialists working on a narrow task. So staff and managers in a SMO divide their time between many duties. Most SMO managers devote most of their time to the core competency items crucial to running their business. Support functions to the core business activities often are allocated as little time as possible. One such support task is marketing defined as anything that brings prospects into the sales process like brand building and advertising.

Many advertising methods are not very time consuming to setup nor do they require much ongoing time to maintain. Things like newspaper ads, yellow page ads, billboards, signage, and repeat radio spots can be created with a little bit of front end effort but require little or no ongoing activity other than paying for repeat ads. Publish some sort of ad and then wait for the phone to ring or a customer to walk in the door. This a set-it-up once, go passive, and then hope for the best approach that  fits in well with the time constraints faced by most SMO managers. But is it effective in today’s world?

A passive approach advertising strategy is great if it works and it did for decades. But then along came the Internet. SMO managers reacted by creating a website which they used as a digital brochure that they created once, seldom updated and then sat back and hoped for the best – just like in the good old days of traditional advertising. That worked for a while, but along came search engines and the era of pull marketing appeared where competing for page #1 in search engines is important. Online marketing began to demand more time from SMO managers.

Then came Web 2.0, the era of user generated content. Suddenly a passive approach to the Internet using a static website with search optimization was not enough. SMO managers had to find the time to interact with customers. As the explosion of social media and content publication websites appeared, the demands on the time of SMO managers increased significantly. Where to find the time to participate in blogs, review sites, Facebook, Twitter, YouTube, directories, etc, etc, etc?

Today we are in Internet Marketing era referred to as the ‘Content Marketing’ era. Content has always been king in marketing – what you say, who says it, how you say it, and where you say it ultimately is the most important aspect of advertising. But with the emergence of Social Media and multiple content publication sources, never have so many diverse communication options been available with the end user having as much access as the advertisers. So the time needed by advertisers to do everything has exploded.

So what did SMO managers do? Some saw the opportunities and adjusted their priorities and jumped in. But many just couldn’t find the time or chose to ignore the revolution in marketing and clung to increasingly ineffective old-world marketing methods; for example they keep running Yellow Page and newspaper ads even though that isn’t working well anymore. They just don’t have the time for digital world marketing or have time but resist the change.

However, tools are catching up with the challenge of managing digital marketing. One such tool is WSI ReachCast. ReachCast offers technology that allows loading content in one website hub called a Cast Page. From the ReachCast hub content is published across all of an organization’s web properties while at the same time monitoring chatter within the Internet for comments about that organization. And better yet, ReachCast includes real live humans that provide content for the organization and manage the publication of that content via the ReachCast system.

So with ReachCast, an SMO manager with very little time commitment can maximize the marketing opportunities the Internet provides. More, Content, More Places, More Customers. Problem solved; Internet Content Marketing without the learning curve and time commitment. To see how, view the below 5 minute videos and then contact us to discuss how to leverage your precious time.

Introducing ReachCast

About ReachCast

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Then came the screens

Wednesday, February 16th, 2011

Once upon a time it was difficult, slow, inefficient and often expensive for a business to mass communicate  announcements, offers, and ads. Marketing distribution channels were limited to the radio, the occasional telephone marketer, door-to-door salesmen or more often to static printed display ads via: newspapers, magazines, brochures, direct postal mail, billboards, signage, and catalogs.  And in this era, news distribution was controlled by gatekeepers at the mass media organizations.

Because of the cost, mass marketing was mostly the realm of big companies and corporations.  Small companies relied more on word-of-mouth with an occasional advertising splurge.  And a handful of media ‘anchormen’ were the face and voice of what was deemed newsworthy by the media network managers.  No company could be sure how mass print and radio news media would treat news about their company.

Then came the 3 screens.

Screen #1 was TV. WOW!  A screen in most living rooms across America could display an ad with moving images and sound! Millions could view and listen to the same message at the same time. Of course the cost for advertising in this amazing distribution channel made it exclusively the realm of large organizations.  So the whole country was exposed to product song and dance messaging like:

  • Winston tastes good like a cigarette should
  • Ajax laundry detergent is stronger than dirt
  • Please don’t squeeze the Charmin
  • Coca-Cola – It’s the real thing
  • You’ll wonder where the yellow went when you brush your teeth with Pepsident
  • See the USA in your Chevrolet

Sales of household & personal care products soared.  Fortunes were made advertising cars, cigarettes, cameras, sun glasses, watches; you name it and it could be sold via a TV screen – if you had the money for the ads.  Of course, news was still controlled by the networks.

Then came the Internet.  Screen #2 was the computer monitor.  Websites sprung up like dandelions in Spring.  Anyone, with a modest investment, could have a website to broadcast to the world information, offers, and ads about their business. Big, medium, and small companies jumped in.

The problem soon became that no one could find anything online easily because of all of the clutter. So along came search engines and search marketing.  With the right approach, organizations were being found by eager customers – a business did not need to go hunting for clients.

And soon the general public found out they controlled Internet content. Soon everyone was sharing news, reviews, opinions, and advice.  This is of course referred to as social media.  The gatekeepers of information have lost their grip. The era of democracy in information publication has arrived.  Anyone sitting at their computer is a potential publisher or consumer of information and news.

And now screen #3 is arriving in vast numbers. Screen #3 is all the mobile devices made possible by cellular technology.  Now each of us can carry with us anywhere a screen that is connected to the Internet and thus the world. We are now always, everywhere able to send and receive information.

Last month there were more smart phones sold than PCs so the next era is upon us.  And did you know that when emails are sent only about 33% are opened at all and on average it takes recipients about 24 hours to get around to reading the messages they do read. In contrast, a text message sent via a cell phone is on average opened 93% of the time within 5 minutes.  A new era is dawning.

Hmmm… A gadget that is carried everywhere by a growing number of people; it sends and receives audio and video; it is answered almost instantly; and it is increasingly affordable.   What’s not to like?  Advertisers are discovering the benefits of mobile marketing and growth is inevitable.

So what era is your organization in? Are you still a pre-screen advertiser? Or do you have the resources for the TV screen? Or have you entered the age of enlightenment by using Screen #2 and #3?  If not, why not?

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