Browsing the Social Media Optimization category...


The buzz about Social Media is because it is where a lot of people ‘hang out’, it is growing, and it really works as a business promotional tool. About 50% US Internet users visited social networking sites several times a month in 2009 and this number is increasing. 

Businesses today need to look at all the alternatives to get in front of their customers. This is true for national and local businesses. Print Yellow Pages, newspapers, magazines, radio, etc are all in decline relative to viewership.  So a business must be online, but simply having a website is not enough anymore. Going social must be part of the mix to reach the broadest audience and to be more easily found via search engines.

Consider the promotion of your brand. Have you ever searched for a company name, brand name or product in a search engine before you made a purchase or decided to do business with that organization? Your online brand is extremely important to monitor and manage. Very often social media links show up with website listings in search engines.

Having one negative listing in the top 10 results of a search engine could be enough to cause prospects to steer away, leave your existing customers in a state of panic, and damage your brand to the point where business starts to go south.

Let’s take a look at United Airlines, a major United States airline that faced a public relations nightmare after an angry passenger created a music video about his guitar being broken during a trip using the airline. The passenger, Dave Carroll, a Canadian musician spent a year trying to get compensation from United Airlines, and when he received no response, he proceeded to take his own actions by creating a song about how United Airlines broke his guitar. The music video became an instant hit, and has millions of views registered on YouTube.  http://www.youtube.com/watch?v=5YGc4zOqozo

Not only did this video go viral in nature, but even doing a search in Google for United Airlines showed the video on page one of the search engine results page. So with recent numbers like 5,752,254 views, 22,614 comments, 36,357 ratings, 27,567 users adding this video to their favorites, and 2,240,000 monthly searches in Google for the term United Airlines, you be the judge if this simple 4-minute, 36-second video clip did any damage to the United Airlines brand.

And you need to reserve your brand. Much like purchasing a branded domain name, it is important that companies also register their branded names on social channels. Each social site has their own rules on registering trademark or branded names, but there are a number of companies that have become victims of users squatting on their branded channel because the companies were not quick enough to act.

For example, Microsoft does not own http://www.youtube.com/Microsoft, a channel with considerable number of views.  And you would think that McDonalds owns http://www.youtube.com/McDonalds, but they are another victim of a company that had their channel name taken.   Apathy and sloth can result in painful consequences within the online business world.

The next article I will post is about the myths surrounding Social Media

In the meantime, if you are seeking a professional approach to social media, contact experts who have been in the social media marketing arena since its beginning.

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Social Media can help build your brand, promote your product and services, collect feedback from your customers, increase your website traffic. and generate leads for your business.  Social Media can do all sorts of magnificent things for your company if you use this medium as part of your online marketing strategy. Whether you are a small business that services a local area or an international one that works on a global scale, Social Media is a proven business resource.  

Social Media is not a new concept. Social media has been around for some time – but it is only now that organizations are starting to routinely leverage this medium. Let’s take it back and see how the Internet has changed over the last several years and how it eventually gave birth to social media.

How It All Began -  Remember the days when we ‘surfed’ the web? In today’s world, we do not surf; we search.  There are about 250 million searches per day conducted just in Google. With smart phones like the iPhone & Blackberry, game consoles like Xbox 360, and mobile Internet sticks you can purchase from your Internet Service Provider, we can now surf online virtually any time and anywhere.

Remember when America Online (AOL) launched in the United States and with every incoming email you heard the famous ‘You’ve Got Mail’ audio? Now imagine in today’s world hearing that same ‘You’ve Got Mail’ each time you receive an email – how annoying would that be?

The Internet has changed and it is still changing today faster than ever.  Businesses need to keep up with the current trends if they want to survive online. During and after the dot com boom in the late 90s, most businesses jumped online and created websites, but websites back then are much different than they are now.

In the early years, web users would be limited to only reading information from a website. Websites were one dimensional and visitors needed to go back frequently to see if anything had changed. But as the Internet started to grow, it opened the door to other types of websites, like forums and newsgroups, which allowed users to post questions, share comments, conduct ratings, and become part of a conversation online. Soon we started hearing about Web 2.0 and sites like Wikipedia that exploded based on user generated content.

Websites evolved from being mere pages developed within the organization and became portals of public users generating content for them. Next thing you know, we have all sorts of Web 2.0 things emerging – like blogs, widgets, and social networking sites, such as MySpace, Facebook, Twitter, and YouTube coming into the picture.

Businesses no longer had to wait for visitors to come to their website; they could now push information directly to their customers, and in turn customers had the opportunity to contribute and share that information with their network of friends online. Social media opened the door for information to be passed quickly and naturally – leaving the opportunity for viral growth for marketers.

But as exciting as it sounds to have raving fans promoting your business, what happens when a group of angry or frustrated customers decided to share their experience online? Let’s take a further look at some of the reasons why it is important to plunge into the social media realm.

The Importance of Going Social -  There is about 150 million USA regular users of Social Networking websites and the number is growing.    About 50% of regular SocNet users login multiple times each day using their PC or mobile devices.  Online businesses today need to look at other alternatives to get in front of their customers as simply having a website may not be enough anymore.

The next post will discuss the buzz around Social Media. It is important that businesses understand the new normal Internet or get help from professionals in Internet Marketing  who do understand.

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For a long time, Google has been the undisputed leader in web visits. Not anymore.  According to Industry watcher Hitwise, last week visits to Facebook surpassed visits to Google in the USA. 

Facebook and Google both have about a 7% market share of all Internet traffic with Facebook currently having a slight lead in visits over Google. If the other top Social Media and Social Networking websites are added in, collectively they far surpass Google traffic.

Being social is the top single online activity – let that sink in and think about the business opportunity that creates. Social does not mean just friends getting together.  Social includes business networking, idea sharing, lead generation, advertising opportunities, recruitment or job hunting, and linkages to improve search optimization and increases in your website traffic – all good things.

The growing popularity of Social websites underscores why Social Marketing has become a must-do for the business world. A foundation of marketing & advertising is to put your message where the crowds are located - where your customer’s eyes and ears are hanging out.

Marketing is done where people prefer to spend their time and you have a chance to grab some of their attention: watching TV, listening to Radio, reading newspapers & magazines, etc, etc. But those traditional hang-outs are in decline. More and more people are online doing searches and being social.

Businesses can not afford to ignore this trend – shift happens. Marketing budgets must be flexible to change with the times.

Some businesses are adverse to change, especially if it involves technology. If you have not already adjusted to the new normal in the marketing universe , my advice is to get over your apathy or fear or whatever is causing you to ignore reality and embrace Digital Media Marketing.

If you are not sure how to approach integrating Digital Marketing into your overall marketing mix, get help from Digital Marketing professionalsContact Us.

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INVITATION

Subject: Keep March 24 open – Learn how to advertise on Facebook

Using Social Media for business purposes is part of the ‘new normal’ in marketing practices.  Join me on March 24 for a free special webinar entitled:
“Monetizing Facebook for Businesses: 5 Deadly Mistakes Businesses Can’t Afford To Make”.

Facebook is one of the fastest growing social networks available today. With over 350 million users worldwide, Facebook has even surpassed email as the most frequently used tool online.

At this webinar, WSI will teach you how you can leverage Facebook to enhance your brand, manage your reputation, drive more traffic to your website, generate more leads, acquire new customers and retain your existing customers.  Registration details are below. Space is limited so signup in advance to reserve a spot.

N.A. Market:
Topic: Monetizing Facebook for Businesses: 5 Deadly Mistakes Businesses Can’t Afford To Make
Date: Wednesday, March 24, 2010 – 12:00 PM – 1:00 PM CDT
Register: https://www1.gotomeeting.com/register/957409281

Note: To complete the registration process, you will need to enter my name, Gary Smith, as the WSI Consultant who invited you to the webinar. 

UK/Europe Market:
Topic: Monetizing Facebook for Businesses: 5 Deadly Mistakes Businesses Can’t Afford To Make
Date: Wednesday, March 24, 2010 – 2:00 PM – 3:00 PM GMT
Register: https://www1.gotomeeting.com/register/333810568 

Enjoy!

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Surveys are a good way to determine trends. The eMarketer organization helps Digital Marketing advertisers, agencies, and publishers keep up with what’s up via publishing digital intelligence reports from various respected sources.

Here is a March 12, 2010 article about the 2010 trend of Return On Investment (ROI) being the top marketing parameter in 2010.

What I got out of the article is that advertisers are simultaneously enthusiastic about, but tired of  the hype about Social Media Marketing. It doesn’t say why some fatigue is setting in with advertisers so I am left to speculate.

  • Resistance to change?
  • More work – one more marketing channel to deal with?
  • Confusion about the fragmented nature of Social Media and how to pick the ‘right’ things to do?
  • Conflicted over how to split their marketing budgets?
  • Worries about one more thing to be accountable for?
  • Fear? – Companies are not in control of information within Social Media, the customer is in control.

Whatever is causing some advertisers to consider Social Media a “necessary evil”, the bottom line is that Social Media has risen to the top of the list of must do marketing activities!

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Need help with your Digital Media decisions and implementation? We are a Digital Media adoption agency.  Contact me for information

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Small businesses are warming to Social Media Marketing - it is now a mainstream, broadly accepted marketing venue. 

Here is a link to real world experiences of the small business world with Social Media provided by eMarketer.

And ‘Marketing Budgets Spiral Towards Social’ - Nearly one fifth of marketing budgets will go to social in 5 years!

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Getting confirmation that Social Media is effective for business purposes is one thing; knowing how to do it effectively is another. You can piece together how-to info from this blog or other online sources. Or you can seek advice from friends and associates.

Or… you can obtain a comprehensive Social Media Strategy guide from  professionals.  We offer a Social Media Strategy Kit for $99.95 that offers 60+ pages that will jump start your Social Media Marketing voyage.  The full purchase price will be refunded if you engage WSI for a website or Internet marketing project. Contact me to order your kit.

What will you learn from your Social Media Strategy Kit?

Though the majority of companies are aware of the benefits associated with social media, many have not established a social media strategy. Why? It could be due to limited resources or simply because they do not know where to begin. To help your company get started with social media, WSI has created this Social Media Strategy Kit which contains best practices, checklists, templates, tools and resources so your company can:

  1. Educate yourself and your staff on social media
  2. Ensure social media policies and guidelines are established
  3. Ensure your brand is protected and consistent
  4. Engage your customers and stake-holders
  5. Create a social presence and community
  6. Generate leads via your networks
  7. Utilize social media in your PR endeavours
  8. Measure your social activities
  9. Monitor your online brand reputation
  10. Establish a digital crisis management strategy for social damage control

It’s vital that your company stay up-to-speed with today’s evolving digital media technologies. This way, you can monitor what customers are saying about your brand online, but more importantly, leverage these new media tools to create and foster positive conversations around your brand.

Don’t miss this limited time offer for a comprehensive Social Media Marketing Kit for only $99.95 (fully refundable if you engage WSI in a website or Internet marketing campaign).  Contact me to obtain your kit. WSI is a social media adoption agency.

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I installed a new bird feeder to help the neighborhood birds make it through the winter.

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I eagerly watched to see which birds would show up.  Before long, a single chickadee dashed in, grabbed a seed and flew off. Soon there was a steady stream of chickadees making an appearance. Chickadees are early adopters, networking, brave birds.

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Some seeds spilled on the ground which drew the attention of Juncos. These birds ignored the bountiful supply of seeds in the feeder and stuck to their nature of foraging on the ground for the scraps. Juncos are set in their ways and will avoid leaving their comfort zone no matter the advantages offered by the feeder.

I put more seeds on the ground for the Juncos. The chickadees adapted. They took seeds from the ground & feeder, whichever offered the best opportunity.

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Before long, Cardinals showed up, but stayed in the near by bushes for a long time studying the activities of the other birds around the feeder. The Cardinals eventually nervously joined in the feast alternating between the feeder and ground foraging. Cardinals are mainstream types joining only after other birds proved the safety of the areas around the feeder.

These bird behaviors simulate human behavior. Some people bravely jump on new ideas and products but use a mix of old & new methods as it makes sense – the chickadees. Some people sit back and observe before adopting new things – the Cardinals. And some folks reluctantly, if ever, try ideas that challenge their comfort zone no matter how beneficial – the Juncos.

Conventional Media Media Marketing (Yellow Pages, Newspapers, Magazines, TV, Radio, etc) still provide a source of leads (like foraging on the ground for seeds). Digital Internet Marketing (Search, Social, Mobile, etc) offers a new, bountiful source of leads (like going to the mother load in a bird feeder). 

Smart businesses quickly experiment  with new ideas and integrate the best mix of old and new methods. The Chickadees do that and the Cardinals eventaully do the same. Juncos resist ever changing.

What type of bird are you: Chickadee or Cardinal or Junco?

If you are ready for leads from bird feeder like bounty instead of foraging for your leads, contact me.  We provide Digital Internet Marketing Adoption Options for all types of birds.

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If you run a business, you have financial goals set for this year. If anything stops you from hitting those goals, it is probably related to not enough sales opportunities.  Are you doing everything possible to get enough leads to keep your business financially healthy?  If not, come December what will you wish you had done differently?  

As you grow older, you’ll find that the only things you regret are the things you didn’t try to do. 

If you pursue all high potential lead generation methods for your business and still miss your financial goals, you will get over that – you did the best you could. But what will haunt you is if you neglected some major source of lead generation opportunities. With the emergence of the Digital Revolution, if you have not adapted to Internet Marketing and Social Media, then you are setting yourself up for regret.

Lucille Ball (1911 – 1989), of course, was a movie and TV star who achieved her greatest success with the TV comedy show, “I Love Lucy” (1951 – 1957).  Lucy is not generally thought of as a source of famous quotes, but she did leave behind some wisdom worth sharing that applies to business leaders of all eras.

My favorite quote from Lucille Ball is: “I would rather regret the things that I have done than the things that I have not.” If Lucy was running a business today, she would use Digital Marketing to see if it worked for her rather than regret  not trying.

Other Lucille Ball quotes include:

  • “I’m not funny. What I am is brave.”  – Lucy understood to be successful, you can’t be afraid to try new things outside your comfort zone. Many businesses fear change and avoid new methods like Digital Marketing.
  • “Ability is of little account without opportunity.” – Lucy knew just being good at what you do does not guarantee success; you must seek opportunities. For businesses, Digital Media is a great source of sales opportunities.
  • “Not everything that is faced can be changed, but nothing can be changed until it is faced.” – Lucy would understand that if your sales goals weren’t being met, you need to do something different to improve the situation, not hope things fix themselves.
  • “If you want something done, ask a busy person to do it. The more things you do, the more you can do.” – Lucy would not accept ‘I don’t have time’ to add Digital Marketing to my things to do.  Many businesses use the excuse of ‘I don’t have time’  to do the right things which really means they are not prioritizing properly.
  • “In life, all good things come hard, but wisdom is the hardest to come by.”– Lucy would have strived to understand the Digital Revolution and used it to her advanatage. Many businesses think ignorance is bliss.
  • “Luck? I don’t know anything about luck. I’ve never banked on it, and I’m afraid of people who do. Luck to me is something else: It’s hard work — and realizing what is opportunity and what isn’t.” – Lucy would not have left things to chance, she would have pursued all viable opportunities and Digital Media offers huge business opportunities.
  • “One of the things I learned the hard way was that it doesn’t pay to get discouraged. Keeping busy and making optimism a way of life can restore your faith in yourself.”- If Lucy’s goals weren’t being met, she would not have been passive – she would have rolled up her sleeves and pursued all her options with enthusiasm.

I think Lucielle Ball was a pretty smart gal – That’s why “I Love Lucy”. 

Are you clinging to traditional media marketing to achieve your busines goals or using everything available including Digital Media Marketing?  Need help with the Digital Revolution from professionals?  Contact me and I’ll help you follow Lucy’s advice.

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LinkedIn is one of the most important Business Social Networking websites. 


Since its inception, LinkedIn has grown to include more than 55 million users in 200 countries world-wide. This is no accident. LinkedIn is based on the principle that every person is connected to one another by no more than six degrees of separation from everybody else. In other words, individuals can connect with one another simply by utilizing their network of contacts. And this is where LinkedIn can help business owners and their employees. The website keeps track of who knows whom and provides a means to connect people based on professional expertise, needs, and interests.

Join us at a WSI webinar entitled:
LinkedIn: Networking and Lead Generation Tool

Thursday, February 25, 2010 – 1:00 PM – 2:00 PM ESTRegister here Webinar over – an archived recording is available by Clicking here

And Download the whitepaper! to study before the webinar –

NOTE: the forms will ask who provided the invitation: in the ‘WSI Consultant’ field enter Gary Smith

See you there!

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100

This blog now has 100 Digital Marketing posts archived since it started 5 months ago. It’s time for a ‘keep it simple’ review of Digital Marketing principles.

The Internet provides the opportunity for everyone, everywhere to become a publisher to a world audience. The Internet is an information distribution network and marketing engine that surpasses the capabilities of any other mass publication system and offers the lowest cost for delivery.

Internet Publication Methods and Marketing Tactics Include:

Websites – Modern websites are built with an administration friendly Content Management System (CMS) wrapped inside a graphics design – the technical and design elements.  But a business website’s value is determined by its targeted traffic volume and content effectiveness – does it attract sufficient visitors and convert visitors into some form of customer? A website without traffic is useless and traffic is useless without conversions.


Search Marketing – There are millions of web pages competing within each online marketplace. Getting your share of targeted traffic requires the use of Search Marketing (SEO & PPC) – SEO is the elephant of Internet Marketing.

Social Media Marketing (SMM) – Networking, WOM, display ads, publications, and SEO enhancement make SMM the new must-do.

  • Social Networks = personal & business brand building via value added activities leading to WOM leads & referrals + display advertising opportunities
  • Content Sharing =  examples include: YouTube, Photobucket, Squidoo, Articles & News Release portals, WIKIs, and Flickr among many other similar websites. It’s like having your own globally broadcast newspapers, scrap books, and TV stations – for free.
  • Blogs = a global publication system for a personal diary, editorial page, and article & news postings.
  • Syndication = includes things like: RSS feeds, Social Bookmarking, and the occasional spontaneous Viral affect
  • Real Time Communications = includes things like Twitter, a Facebook wall, text messaging, chat rooms, and web-conferencing

Display Ads - Graphic and/or text ads with links to your website in high traffic single websites or syndicated across a spectrum of high traffic sites frequented by your target customers.

Email – Ubiquitous email is still the lowest cost business mass communication tool with applications for nurturing existing clients or lead generation – just don’t engage in spamming.

Conversion Architecture – AKA Persuasion Architecture = The art and science of getting visitors to your online properties to actually do something of value for your business: buy, subscribe: contact you, provide endorsements & referrals, etc

Mobile – Do all of the above in miniature in the palm of your customer’s hand.

Analytics – Nearly everything in the digital world is measurable. Monitoring what is actually happening allows determination of your ROI and where to engage in continuous improvement activity.

To be successful online, some mix of the above is necessary. If you need help or don’t have the time to deal with the details, contact me for professional Digital Marketing services

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The USA is about to try to get everyone, from the heads of households to the homeless, to fill out a census form in the hope of counting the 310,000,000ish residents in the USA.  There are about 105,000,000 resident households and who knows how many people living outside of a traditional home environment.

To get the census job done, the government is hiring an army of census takers, spending millions on TV ads including during the Super Bowl, and mailing forms to every known residence.  And yet the government is sure they will not be able to reach everyone. And they fear that some will get the message and refuse to cooperate.

It is very difficult to focus millions of people all on the same task. The government can lecture and cajole and try to convince people it is in their best interest to cooperate, but getting huge numbers of people to conform to a dictated activity is a monumental task.

Yet if people decide on their own to do something, amazing things can happen in large numbers. People doing their own thing for their own reasons don’t need to be herded into taking action.

Suppose you were given the task of getting a group about the size of Mexico or Japan to do some simple task at least once per month, every month?   That would be a daunting task even with the resources available to governments., like taking a census every month.

But in December 2009, a group of people about the size of all USA households or the total population of Mexico or Japan, without any pressure, all did the same thing. They visited Facebook. That’s unique visitors - total visits are over 1 billion per month.

And then there are other groups of people in similar tens of millions who monthly voluntarily visit YouTube, MySpace, and LinkedIn and similar social media websites.  

And in January the core number of search engine inquiries  exceeded 15 billion – 15,000,000,000. That’s about 1.5 times the population of the USA (every man, woman, and child) doing a search EVERY DAY of EVERY MONTH.

And all of that activity was totally voluntary. No government cajoling or mandates. No army of enforcers or millions spent on TV ads. Why? Because people by the tens of millions find Search Engine inquiries and Social Media interactions to be highly valuable activities.

And I find that amazing!  And if your business is not engaged in this phenomenon, then I find that amazing also – and tragic for your business.

My company helps businesses flourish in the digital world, contact me to learn how.

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I have devoted many of my blog posts to the topic of the business use of Social Media as have many, many other online publications. For example, eMarketer is a source for unbiased research and trend analysis on digital marketing & media.

In a recent eMarketer article entitled, What is the Future of Social Media?, the author said, “In the few short years that social media has been a marketing vehicle, it has already had an enormous effect on the way companies do business.”

I agree with the above statement if one word was added – …an enormous effect on the way smart companies do business.  Some companies have adapted and are enjoying enormous benefits from Social Media Marketing. But many companies are not able or willing to keep pace with the rapid rate of change that the digital revolution has created.  Some don’t get it while others get it but are having trouble adapting to it.

The basic principles are easy to understand, Learn how here. The devil is in the details.

eMarketer has published a series of articles about Social Media.

If you are not one of the ‘smart businesses’ that has adopted Social Media Marketing, what are you waiting for? If you need help or lack the time to deal with the details, contact us, we are a Social Media Adoption Agency.

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